Absolutely!

You can return any unwanted items to us for a full refund within 28 days of delivery, as long as they’re in their original condition, with all tags attached.

Just drop us a quick email at info@cavallo-uk.com with your order number, name, and let us know what you’d like to return.

Then, just package everything up nicely and send it back to us at the address in our email.

Once we get your return, we’ll send you a refund back to the original payment method.

Of course! Our returns policy works the same way for items bought on sale or not.

When we receive your order, it usually takes 5-7 business days the refund to be fully processed.

You’ll get an email confirmation once we’ve initiated the refund to your original payment method.

If you haven’t received a refund after that time, just send us an email at info@cavallo-uk.com

Sure thing! We’re happy to exchange your order within 28 days of delivery, as long as we have what you need in stock.

Just send us an email at info@cavallo-uk.com and let us know what you’d like to swap for - we’ll reserve it for you and get it ready for your return.

Once we get your item, we’ll adjust the value difference and send out your new item with free shipping.

We’re so sorry if you get a faulty or incorrect item. We do our best to make sure everything we send out is perfect, but sometimes things can go wrong.

If you have any issues, just email us at info@cavallo-uk.com and we’ll take care of it.